Terms of Service

phavella designs, builds, and operates AI systems for businesses. The specific scope, deliverables, timeline, and commercial terms of any engagement are agreed in writing between phavella and the client before work begins. These terms of service apply to all engagements unless a separate signed agreement explicitly supersedes them.

We provide services described in each statement of work or engagement letter. We do not provide services outside the agreed scope without a written amendment.

You may use phavella.com for lawful purposes only. You must not use the website to transmit material that is unlawful, defamatory, or harmful, or to attempt to gain unauthorised access to any part of our infrastructure.

We reserve the right to restrict access to the website at any time without notice. The content on this website is for informational purposes. Nothing on the website constitutes legal, financial, or professional advice specific to your situation.

All content on phavella.com (including text, graphics, and code) is the property of phavella and is protected by applicable intellectual property laws. You may not reproduce or redistribute any content without our written permission.

For client engagements, intellectual property ownership is governed by the terms of the applicable statement of work. In the absence of a specific agreement, work product created specifically for a client and fully paid for vests in the client upon final payment. Underlying tools, frameworks, and general methodologies that phavella developed independently remain phavella’s property.

We treat all information shared with us through the contact form and in project communications as confidential. We do not share client information, project details, or technical specifics with third parties except as required to deliver the agreed services or as required by law.

Clients are similarly expected to treat non-public information about phavella’s methods, pricing, and systems as confidential. Formal non-disclosure agreements may be executed for engagements where either party requires it.

Payment terms for engagements are set out in the applicable statement of work or engagement letter. Where not otherwise specified, invoices are due within 30 days of issue. Phavella reserves the right to pause or terminate work on engagements where invoices are materially overdue.

Fees quoted for diagnostic or discovery engagements are fixed. Fees for ongoing or open-ended engagements are as agreed in writing. We do not work on equity-only terms.

The phavella.com website is provided “as is” without warranty of any kind, express or implied. We do not warrant that the website will be available at all times, free of errors, or free of harmful components.

For professional services engagements, phavella warrants that work will be performed with reasonable skill and care, consistent with professional standards in the AI engineering field. No other warranty, express or implied, is given, including warranties of fitness for a particular purpose or guaranteed outcomes. AI systems operate probabilistically; we are transparent about performance characteristics and limitations throughout every engagement.

To the maximum extent permitted by applicable law, phavella will not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the website or our services. Our total liability in connection with any engagement will not exceed the fees paid by the client for the specific engagement giving rise to the claim.

Nothing in these terms limits liability for fraud, gross negligence, or death or personal injury caused by negligence, to the extent such limitations are not permitted by law.

Either party may terminate an engagement by providing written notice in accordance with the terms of the applicable statement of work. Absent a specific provision, either party may terminate with 30 days’ written notice. Upon termination, the client is responsible for fees for all work completed through the termination date.

These terms and any disputes arising from them are governed by the laws of England and Wales, without regard to conflict of law principles. The parties agree to attempt to resolve any dispute informally before initiating formal proceedings. If formal proceedings are necessary, the parties submit to the exclusive jurisdiction of the courts of England and Wales, unless otherwise agreed in writing for a specific engagement.

We may update these terms from time to time. The “Last updated” date at the top of this page will reflect any changes. Continuing to use the website or engage phavella after a change constitutes acceptance of the updated terms. For active client engagements, existing statements of work are not unilaterally affected by updates to these general terms.

Questions about these terms should be directed to pa.parikahlawat@gmail.com.