AI Commerce Operations
Sits over Shopify + Amazon + your fulfillment stack
Headline outcome
Multi-channel sync; pricing tuned per-SKU per-day
What the operation looked like before.
A multi-channel DTC operation selling on Shopify, Amazon, and Etsy. Inventory drift between channels was costing fulfillment errors. Pricing was set quarterly across thousands of SKUs and stayed flat through demand spikes. Product copy on Amazon was years out of sync with the storefront.
The bottleneck
No one had a daily, defensible view of which SKUs to push, reprice, or pull. Decisions defaulted to the loudest opinion.
How the system is wired.
A single product graph syncs Shopify, Amazon SP-API, and the warehouse. Demand forecasting runs Prophet per-SKU per-channel. A pricing engine recommends per-SKU per-day adjustments based on margin floors, competitor signals, and demand. Claude rewrites Amazon listings against brand guidelines and SEO targets. Customer LTV and churn-risk score nightly.
Where humans approve, review, decide.
Every consequential decision routes through a person on your team. Speed without abandoning judgement.
Sample approval surface
Approves pricing changes outside a per-SKU autorange
Flagged- Decision frequency: Daily
- Routes to the operator daily review queue
Merchandiser
| Role | Decision | Frequency |
|---|---|---|
| Merchandiser | Approves pricing changes outside a per-SKU autorange | Daily |
| Brand lead | Reviews AI-rewritten product copy before publish | Per listing |
| Ops manager | Confirms inventory rebalances between warehouses | Per move |
| Marketing | Picks which AI-flagged churn-risk segments to target | Weekly |
What changed for the operation.
3
Outcomes the operating team validated. Numbers below are anonymized to client policy.
Pricing adjustment cadence
Daily per-SKU
from quarterly
Stockout incidents
↓ 60%
Listing freshness
continuous
from yearly
We share the underlying breakdown in a discovery call under NDA.
What runs underneath.
Talk to us
Have an operation shaped like this one?
We'll start with a 2-week Discovery, fixed-fee, against your real systems and operating people. If we're not a fit we'll say so on the call.